Privacy Policy – Key Supplies Australia

Last Updated: 14/04/2025

At Key Supplies Australia (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information transparently and securely. This policy outlines how we collect, use, disclose, and manage your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

• Contact details: Name, email, phone number, and business or residential address.
• Transaction details: Payment information, order history, and delivery preferences.
• Technical data: IP address, device information, and browsing behavior via cookies (see “Cookies” section below).
• Professional information: Job title, company name, and industry-related details.
• Other: Any additional information you provide through forms, surveys, or communications.

2. How We Collect Information

• Directly from you: When you place an order, create an account, contact us, or subscribe to updates.
• Automatically: Through cookies and analytics tools when you visit our website.
• Third parties: From suppliers, partners, or service providers (e.g., payment processors).

3. Purpose of Collection

• Process orders and deliver products/services.
• Communicate with you about your account, orders, or inquiries.
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve disputes.
• Send marketing communications (with your consent, which you may opt out of at any time).

4. Disclosure of Information

We may disclose your personal information to:

• Service providers: Payment processors, delivery companies, IT support, and marketing platforms.
• Professional advisors: Lawyers, accountants, or insurers as required.
• Authorities: To comply with legal obligations (e.g., court orders, tax laws).
• Business partners: With your consent or as necessary to fulfill services.

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

If we share your data overseas (e.g., with cloud storage providers), we will take reasonable steps to ensure recipients comply with Australian privacy standards or equivalent protections.

6. Storage and Security

• We retain personal information only as long as necessary for the purposes outlined in this policy.
• We implement industry-standard security measures, including encryption, access controls, and secure servers, to protect your data from misuse, loss, or unauthorized access.

7. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct inaccurate or outdated details.
• Delete: Request deletion of your data (subject to legal obligations).
• Opt out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us using the details below.

8. Cookies and Analytics

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences via your browser settings. Third-party tools (e.g., Google Analytics) may collect anonymized data about website usage.

9. Complaints

If you believe we’ve breached your privacy rights, contact us first to resolve the issue.

10. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.

Contact Us

For privacy-related questions or requests:
Key Supplies Australia
📧 sales@keysupplies.com.au